Frequently Asked Questions
Find answers to common questions about our services, process, and how we can help transform your business.
What services does Startuplair provide?
We are a full-service software agency specializing in Full Stack Web Development (Next.js, Node.js), Mobile App Development (React Native, Flutter), and custom UI/UX Design. We build everything from landing pages to complex enterprise SaaS platforms.
Do you build custom software or use templates?
We prioritize custom software tailored to your specific business goals. However, if you are on a tight budget or timeline, we can utilize high-quality templates for standard websites (like WordPress or Shopify) upon request.
What technologies do you use?
Our primary tech stack includes React, Next.js, Node.js, Laravel(Php) & Spring Boot(Java) for web, and React Native mobile apps. For databases, we typically use MySQL, PostgreSQL or MongoDB.
Can you update my existing app or website?
Yes. We can take over existing codebases. We start with a code audit to assess the quality and security of your current software before recommending updates or a rebuild.
Do you offer design services without development?
Yes. If you already have a dev team but need a fresh look, we provide standalone UI/UX design services, delivering Figma files and style guides ready for development.
How do I start a project with you?
Simply use our Contact Form or click "Get a Quote." We will schedule a free discovery call to discuss your ideas, requirements, and business goals.
How long does it take to build a website or app?
Timelines vary based on complexity. A standard business website takes 2–4 weeks, while a custom mobile app or SaaS platform typically takes 3–6 months. We provide a detailed timeline in our project proposal.
Will I be involved in the development process?
Absolutely. We follow an Agile methodology. You will receive weekly updates and have access to a staging environment (a private link) to see progress and give feedback in real-time.
Who will be my point of contact?
You will be assigned a dedicated Project Manager who acts as your bridge to the development team. They ensure your requirements are met and keep communication clear.
What is your payment structure?
Typically, we require a 30-40% deposit to book your slot and start work. The remaining balance is split into milestones (e.g., 30% after design approval, 30% upon final delivery).
Do you charge hourly or fixed rates?
We offer both. For well-defined projects, we prefer Fixed Price so you know exactly what you are paying. For ongoing maintenance or evolving projects, we offer Hourly or Monthly Retainer models.
Are there any hidden fees?
No. Our quote covers design, development, and testing. The only "extra" costs you pay are for third-party services you own, such as Domain Names, Hosting (AWS/Vercel), or paid APIs (like Google Maps).
Who owns the code after the project is finished?
You do. Upon final payment, we transfer full intellectual property (IP) rights and source code to you. You are free to modify, sell, or take the code to another agency.
Do you provide support after the website is live?
es. We offer a free 30-day support period after launch to fix any bugs. After that, we offer optional Annual Maintenance Contracts (AMC) to keep your software secure and updated.
Will my website be mobile-friendly and SEO optimized?
Yes. All our websites are "responsive" (work on all phones/tablets) by default. We also implement technical SEO best practices (fast loading, proper tags) to help you rank on Google.
Where will my website be hosted?
We can recommend the best hosting provider for your needs (e.g., Vercel, AWS, DigitalOcean). We will set it up for you, but the hosting account will be in your name so you retain full control.
Where is Startuplair located?
We are based in Kathmandu, Nepal, but we work with clients globally. We are accustomed to working across different time zones.
Will you sign a Non-Disclosure Agreement (NDA)?
Yes. We respect your confidentiality. We are happy to sign an NDA before you share sensitive business ideas or proprietary data with us.
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